Frequently Asked Questions

1. Why do you have 3 version of your resetter?

2. What is the differences between USB and Serial version?

3. What is the differences between these 3 versions?

4. Is there a certain amount I can reset or can I reset an unlimited number of chips?

5. Is the software free? Is the shipping free? Are there any hidden fees?

6. How much it will take from the moment I payed until I'll receive the device?

7. How secure is the payment?

8. How many times I can reset an imaging unit?

9. What I'll need to use this device?

10. Can I reset any other models beside the ones listed on the site?

11. Is the device working with C203/C253/C353?

12. Can I purchase only the chips already resetted?

13. Are you still developing this product? Will be any update to the current list of machines?

14. Are these updates free for customers that alreay bought the kit?

15. Can I purchase spare parts or toners from you?

16. What if the imaging units are for different zones and are incompatible with the dumps that comes with the resetter?

17. How long it is the device guaranteed? Is there any cost involved if my device is broken in this period?

18. Can I reset the chips for toners also?

19. Are the dumps for the toners included in the software package also?

20. Can I convert the chips for toners in the units chips and vice versa?

1. Why do you have 3 version of your resetter?

Because we want to give to our clients exactly what they need, maybe there is no need to buy the most expensive device because he/she is using only one model. So in our shop, our customers are having this chance.

2. What is the differences between USB and Serial version?

If you are using the device on USB, you won't need any obsolete ports like the serial port, you won't be limited to use the device only one computer, the one that have the serial port. If you are buying the device that works on serial port, you will need this port on your PC or laptop or you need a Serial to USB converter, but the results are not guaranteed. This is why we recommend to use the USB version of our Chip Reset Device.

3. What is the differences between these 3 versions?

The difference is only the type of supported models as follow:

  • V.1.1 - C350 / C351 / C450 / C451 / C550 / C650 / C452 / C552 / C652 / CF2002 / CF3102 / CF2001 / CF1501 / CF2203 / CF8022
  • V.2.1 - C250 / C252 / C300 / C352
  • V.3.1 - C250 / C252 / C300 / C352 / C350 / C351 / C450 / C451 / C550 / C650 / C452 / C552 / C652 / CF2002 / CF3102 / CF2001 / CF1501 / CF2203 / CF8022
  • 4. Is there a certain amount I can reset or can I reset an unlimited number of chips?

    No, there is absolutely no limit. You can reset one chip for an unlimited number of times.

    5. Is the software free? Is the shipping free? Are there any hidden fees?

    The software is free, the shipping is free and there are not even one hidden fee.

    6. How much it will take from the moment I payed until I'll receive the device?

    Most devices arrives to our buyers in around 5 working days. You can track your package based on the AWB that we'll provide to you once the shipment leave our office.

    7. How secure is the payment?

    The payment is very secured. We are using the leader at this moment in online payments PayPal. We don't have access to your credit cards, all we see is that a payment was made through PayPal, the name and the address of the buyer. More details you'll find here.

    8. How many times I can reset an imaging unit?

    As long as your copy quality is still good, you will be able to easily reset your drum counter and enjoy many more high-quality printed pages. The chips can be resetted over and over again, there is not a limit on it.

    9. What I'll need to use this device?

    A laptop or PC with USB port for our USB device or a 9-pin serial port (for V.1) and an USB port (only for V.2 and V.3) for the serial port device. If your computer don't have any serial ports, you have to use an USB to Serial adapter.

    10. Can I reset any other models beside the ones listed on the site?

    Yes, you can as long as the chip of the imaging unit is same with the one the device was designed for. Version 1 is working only with 93C46 type chips, the version 2 is working only with DS2431 / DS2432 / DSQ8 and version 3 is working with 93C46 / DS2431 / DS2432 / DSQ8. More details are listed here.

    11. Is the device working with the C203/C253/C353 models?

    No, these devices are not working with that series. To reset Bizhub C203/C253/C353 you will use Konica Minolta Bizhub Firmware Reset. Please click here to find more information about this product.

    12. Can I purchase only the chips already resetted?

    No, we're sorry to inform you that we are no longer selling this type of chips due to shipping costs.

    13. Are you still developing this product? Will be any update to the current list of machines?

    Yes, the list is updated periodically. Once a new model is 'cracked', we will added the documentation for that product to the current list of machines.

    14. Are these updates free for customers that alreay bought the device?

    Yes, at every new version released, our buyers are receiving these updates for free.

    15. Can I purchase spare parts or toners from you?

    No, we're sorry but we are not selling any spare parts, imaging units or toners.

    16. What if the imaging units are for different zones and are incompatible with the dumps that comes with the resetter?

    If this is the case, you have to use the device to save first a image (dump) of a non empty chip and then to use that image to write it over and over again.

    17. How long it is the device guaranteed? Is there any cost involved if my device is broken in this period?

    The device is guaranteed for life. The only cost that you have to pay in this period if the device is broken, it is the shipping cost to us and from us back to you.

    18. Can I reset the chips for toners also?

    Yes, you can as long as they are support by our device. For example, you can reset the toners for C250 but you cannot reset the toners for C253.

    19. Are the dumps for the toners included in the software package also?

    Yes, we had included all the dumps (C,M,Y,K) for several models.

    20. Can I convert the chips for toners in the units chips and vice versa?

    Yes, you can, as long as they are the same type.